Incident
From approximately 20:46 to 21:05 on September 15, 2026, users experienced difficulty connecting to the entire Teachme Communication service.
The service has since been restored.
Cause
- An operation that is not anticipated under normal usage was performed, causing a load that exceeded the system's processing capacity.
Next Steps
- We are currently investigating system-level measures to prevent a similar incident from occurring again.
We sincerely apologize for any inconvenience this may have caused to our users.
Update History
2026/09/15 13:17 Created
For inquiries regarding this matter (Japan, Thailand, Vietnam)
■Studist Japan
Use the Contact Form for inquiries regarding this matter.
Email: support@teachme.jp
■Studist Thailand
Email: support-global@teachme.jp
LINE Official Account: @studist.th
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■Studist Vietnam
Please contact us at support-vn@teachme.jp.